Refund policy

Return & Refund Policy

Risk Free Trial: 
If your chickens don't love their 1st bag, it's on us.
Contact us at milefour@milefour.com.

Countries Covered:
United States

Quality-Assurance Guarantee:
If your order arrives damaged, spoiled, or incorrect, notify us promptly.
Email milefour@milefour.com with your order number, a brief description, and clear photos of the issue. Upon verification we will refund the affected item or ship a replacement at no additional cost. Requests received without photographic evidence are not eligible for remediation.

All Sales Are Final:
Due to food-safety regulations and the deterioration of perishable feed, we do not accept returns or exchanges once an order has left our facility. You may cancel or modify an order until it is handed to our carrier. After that point, all sales are final.

Returns & Refunds Window:
30 days from when your order arrives for quality assurance guarantee.

Refund Processing:
Once your return is received, we will process your refund within 3 business days.

Excessive Returns:
Mile Four monitors returns to identify potential misuse or abuse of our return policy. We flag customers who meet our criteria for excessive returns. Customers who are flagged may be subject to our review, and revocation of standard customer return policies. We reserve the right to refuse service to anyone.